delivery & import duty is on us
In view of the continued global spread of the Coronavirus pandemic, we would like to reassure you that our team is working hard to operate our business as normal.
Our office staff in London are now working remotely from their homes to make sure our customer services lines remain open.
Our warehouse team in Essex will continue to pack all orders as normal and as per the government's recommendations for work practice, they are working hard to try respect our same-day dispatch promise on orders placed before 1 pm. If you require your order to be dispatched urgently, please get in touch with us and we’ll do our best to help!
In these unprecedented times, we are monitoring the guidance from the WHO, Public Health England and the UK Government and, as efforts continuously evolve to tackle COVID-19 worldwide, so will we.
Should you have any questions, please do contact us and we would like to take this opportunity to thank you for your continued support and to wish you the very best of health.
Stay home, stay safe and keep on glamping! #StayCation #GardenGlamping
When you place an order with us, you will receive a confirmation e-mail immediately to advise we have your order in our system. Once the order is dispatched you will be sent an email with the tracking number for your consignment. Our international deliveries will be made by DHL and takes around 5-7 days to be delivered.
Please add your Mobile number to the order and they will text you hour window when to expect it on the day of delivery.
Products delivered to you by one of our courier services offers a maximum of two delivery attempts. If you are unavailable a note will usually be left. In this case you will need to re-arrange delivery with the courier service directly. If delivery fails again because someone is not available to accept it, or you have supplied an incorrect delivery address, you will be charged in full for re-delivery, even if delivery was originally offered free or at a discounted rate.
To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary. For security, customers may also be subjected to standard fraud prevention checks.
If you wish to return or exchange your purchase you must submit the below return form within 14 days of receiving your product/s. You can call us on +44 (0)203 394 2986 if you have further questions.
Please note we do not offer a free returns service; you are required to pay for any unwanted return or alternatively you can use our renegotiated courier services. Please contact us for return address and ensure to include your customer order details with the package, as we are unable to process the returned goods without this information. Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted products must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Product must not have been used or assembled in any way. We do not accept responsibility for items lost or damaged in transit back to us, we recommend that you get proof of postage for any returns arranged by yourself. All returned items will undergo a full Quality Control check and Boutique Camping Supplies Ltd retains the right to refuse a refund on any item deemed not to be resalable after the check. Once we have received the item and confirmed that it is unused, we will issue a full refund, replacement or exchange, excluding the cost of shipping for both directions for unwanted items. Refunds will be issued within 5 working days from confirmation date and may take up to 5 days to arrive to your account after that.
Boutique Camping cannot arrange any collections of unwanted or faulty goods from outside the UK. If your order is faulty, we will ask you to arrange the shipping of the goods back to us and we will credit you the shipping amount once we have received a receipt showing the full amount. We will also request a tracking number for products returned so we are able to track the parcel. If you simply wish to return unwanted goods, then you will have to cover the return delivery charge. Should you have any further enquiries, please do not hesitate to contact us at firstname.lastname@example.org or +44 (0)203 394 2986.
We offer a 12-month warranty for our tents against any manufacturing defects and are additionally able to accommodate with any spare parts and accessories. Due to the complexity of camping our warranty does not apply to damage that is not from a manufacturing defect. Our tents have been built to withstand extreme weather conditions however the warranty does not include damage transpired from hostile environments. We advise that if your tent has a manufacturing defect or has been damaged during shipment, to take pictures of the packaging and the damage and contact us on email@example.com so we are able to confirm the defect or damage and resolve the issue immediately.
- Manufacturing defects include
- Poor/Faulty Stitching
- Missing parts
We value our on-going customer support and therefore will endeavour to solve any issues that you may have. If the warranty does not cover the damage, we offer help from our recommended supplier lists.
Spare parts can be purchased directly from our sales team who will be available at firstname.lastname@example.org.