DELIVERY & RETURNS
Shipping available for Australia and New Zealand
When you place an order with us, you will receive a confirmation e-mail immediately to advise we have your order in our system.
All goods ordered before 1 pm (GMT) will be dispatched the same day. Once the order is dispatched, you will be sent an email with the tracking number for your consignment. Deliveries will be shipped via our courier UPS and your order will be delivered between 9 am - 7 pm Monday - Friday. Please add your Mobile number to the order and they contact you directly if there any issues with your delivery.
If you are ordering over the weekend, we will not be able to ship the order until Monday. At Boutique Camping we try our utmost to keep our customers happy. Delivery charges will be calculated as the items are being added to the basket. You can see what the charges are by clicking the shipping estimator at any point during the shopping process to show the costs for the items in the basket at that time.
We will do our best to have your goods delivered as soon as possible, however, we do not offer a guaranteed a delivery date and can not be held responsible for any delays incurred by our courier service. In most cases, goods will be received within 7 days, but occasionally can take up to 14 days. You currently don't pay import tax on orders less than $1000 so feel free to add some beautiful accessories too.
Please note that large orders may need to be sent by pallet rather than courier, this will depend on the volume of products being ordered. Please allow 10 working days for delivery of orders of 20 or more products.
Deliveries in Australia & New Zealand 5 - 9 Working days
4m and 5m Bell Tent
6m Bell Tent
7m Bell tent
Please note that the above shipping prices can change due to courier rates fluctuation and fuel price fluctuations.
Please Note: For all shipments are sent from the UK and you will not pay our 20% VAT. Our Prices have already been discounted 20%, but additional cost may be incurred at customs.
If you wish to return or exchange your purchase you must notify us within 14 days of receiving your product via email. Please note that we do not offer a free returns service, you are required to pay for the transportation of any unwanted return yourself. You are required to arrange and pay for the return.
Please contact us for return address and make sure to include your customer order details with the package, as we cannot process the returned goods without these.
Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Items must not have been used or assembled in any way. We do not accept responsibility for items lost or damaged in transit back to us. If returning your purchase by mail we recommend that you get proof of postage.
Boutique Camping Supplies Ltd retains the right to refuse a refund on any item deemed not to be resalable. Boutique Camping cannot arrange any collections of unwanted or faulty goods.
If your order is faulty, we will ask you to arrange the shipping of the goods back to us and we will credit you the shipping amount once we have received a receipt showing the full amount.
We will also request a tracking number for goods returned so we can follow the return parcel.
If you simply wish to return unwanted goods, then you will have to cover the return delivery charge. Please contact us should you have any questions on the above, please contact us on firstname.lastname@example.org.
12 Months Warranty
We offer a 12-month warranty for our tents against any manufacturing defects and are additionally able to accommodate any spare parts and accessories. Due to the complexity of camping our warranty does not apply to damage that is not from a manufacturing defect.
Our tents have been built to withstand extreme weather conditions however the warranty does not include damage transpired from hostile environments.
We advise that if your tent has a manufacturing defect or has been damaged during shipment, to take pictures of the packaging and the damage and contact us on email@example.com so we are able to confirm the defect or damage and resolve the issue immediately.