Originality – From the day we started Boutique Camping in 2010 we have aimed to bring a fresh approach to camping, bringing a little colour to your camp (#colourfulcamping). We are always looking for new ideas and new products - so your feedback and ideas are always more than welcome.
Quality – We source only the best components we can find to make our products, and would not accept anything less. We also ensure that year on year, we are constantly improving based on our customer comments and feedback.
Excellent Customer Service – Whilst we are only a small company, we ensure that our offices are manned 10am-6.30pm (AEST) Monday to Friday. We have a dedicated Customer service team in order to help you with any query or problem you may have.
Years of Development – We are always improving our tents and over the years we have upgraded every part of our Bell tents - from zips to our centre poles, even the actual canvas weave. We are more than happy with the outcome, but we are always looking for the next means of improvement.
How do our Bell Tents compare to others?
We offer the best available Bell Tents on the market, manufactured by our own factory exclusively for us. The tents we manufacturer and sell are all built to the highest quality standards. We have had many upgrades and improvements over the years, derived from both our own testing and our customers' feedback. These include:
Canvas treated with colour fast, UV, mould and rot and water repellent,
Sharper, stronger upgraded pegs,
Even thicker, stronger 5mm guy ropes,
32mm centre poles, with 1.2mm thick steel (35mm on the 6m and 7m),
Secondary mosquito door,
Upgraded stronger carry bag with length way zipper,
Free spares bag with every tent,
Upgraded, high-quality mallet,
Brand new sizes, catering for all requirements,
All in our upgraded custom Boutique Camping extra strong packaging.
We are also the only Bell Tent company to offer Bell Tents in a array of different colours and patterns.
Where can I read reviews of Boutique Camping?
Reviews of Boutique Camping can be found on Trustpilot. If a product has been reviewed, this will be shown on the product page.
If you would like to leave us a review on Trustpilot, we would really appreciate it!
How easy are our bell tents to pitch?
The first time you put your Bell Tent up you will need to attach the guy ropes, so this will take an extra 5-10 minutes, however after that you will be able to put you tent up easily in under 15 minutes. With the 3m, 4m and 5m tents it is very easy to do this on your own, however for the 6m and 7m tents we would recommend two people as it can be a little tricky putting the centre pole in. We have instruction manuals and tutorial videos available, or why not try out offline instructions, available direct to your mobile on our app:
Can our Bell Tents be used as permanent structures?
Our Bell Tents are designed to be used for leisurely purposes, we don't recommend erecting them as a permanent structure. However, many of our customers do use our tents throughout the summer months.
Re-proofing our Bell Tents
Our Bell Tents have enough waterproofing agent on them which will cause the water on the surface to ‘bead’ after a downpour. You will literally see beads of water forming on the outer surface of the canvas. When it is time to re-waterproof, you will notice that the water no longer beads, and that the Bell Tent retains the moisture in the canvas for longer.
Wind and extreme weather
Bell Tents are not designed for extreme weather conditions as all the weight and tension is taken by one centre point, the centre pole. We have made this super strong, however you will need to make sure the guy ropes are equally tensioned, and the centre pole is straight to insure your tent is as strong as it can be.
Finding the best place to pitch
Check with the land owner on the best places to pitch. They will understand how their land fairs during different weather. The ideal site is flat and well-drained with short grass on a sound soil structure. Avoid areas which are prone to flooding. Avoid pitching under trees. Pitching under a tree and in woodlands can present problems:
Falling leaves - left on the canvas to get wet can cause discolouration and degradation of the canvas beneath;
Bird droppings - birds like to rest in trees and leave deposits on your Bell Tent;
Falling debris from the tree - can penetrate the canvas;
Mould and mildew formation - can be accelerated in woodland conditions, as it is here (damp, moist conditions) that mould and fungus can thrive.
The wind direction should also be taken into consideration. Try to pitch with the back of your tent facing the wind. This will help to conduct the wind over the Bell Tent rather than up against it. An uneven pitch will place uneven tension on the canvas, poles and other components, as will an overly exposed pitch. Once you have selected a good spot, before pitching remove any stones and loose debris that may cause damage to the groundsheet or discomfort underfoot.
Storing your Bell Tent
The canvas and the groundsheet must be dry before storing your Bell Tent. Never keep your Bell Tent stored away wet or damp for longer than two days otherwise fungus can affect the canvas which will create little black irremovable dots. The canvas has been impregnated with anti-fungal treatments, but this will not be effective if your tent is not stored dry.
Cleaning your bell tent
There are many canvas cleaning companies out there, however this can be expensive. We also have many cleaning and reproofing agents we sell. The best way to remove mud is to let it completely dry and then use a stiff brush. It's very simple but very effective.
We offer tents in three different materials: polycotton, Oxford canvas and polyester. Each of these materials have their advantages - you can find out more from our Fabrics page.
Which size tent do I need?
We don’t try to squeeze as may people in our tents as possible, but we would recommend the following: our 3m and 4m tents are great for a couple or up to 4 adults, 5m is also great for a couple if you would like to use a proper bed, however you can comfortably fit up to 6 adults. The 6m is good for groups up to 8 adults, the 7m tents are great multipurpose tents, and we have also recently introduced our enormous 8m bell tent! We have slept 10 adults in these, but also 25-30 people all sat down relaxing.
Which of our tents are suitable for a fitted stove?
Our polycotton tents are suitable for use with our fitted stoves. We would not recommend fitted stoves being used in our Oxford canvas or polyester tents.
Why choose a multi-door option?
This option has been added for a number of reasons:
Linking other Bell Tents together,
Extra head room,
Ease of airing your tent without having to roll the sides up.
How long should my order take to arrive?
All goods ordered before 1 pm (GMT) will be dispatched with UPS the same day. If you are ordering over the weekend, we will not be able to ship the order until Monday. We will do our best to have your goods delivered as soon as possible, however, we do not offer a guaranteed a delivery date. In most cases, goods will be received within 7 days, but occasionally can take up to 14 days.
We only ship to Australia and New Zealand. If you would like your tent shipped elsewhere, please use boutiquecamping.com or contact us directly for a shipping quote.
Can I pick my tent up?
Due to occupational health & safety (OHS) regulations at our warehouses we are unable to facilitate pickups of our tents. All orders must be delivered using our extensive courier network.
Is postage insured?
Freight costs include full insurance - if you did encounter any shipping issues, our customer service team would be more than happy to investigate and sort this for you.
Do we have a showroom?
Unfortunately, we are an e-business (online only) and do not have a showroom for products to be viewed. We do offer a 7-day money back guarantee if for any reason you wished to return your tent.
Does someone need to be home to accept your delivery?
We strongly recommend someone being available to accept delivery as we use a secure courier who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.
All of our Bell Tents come with a 12-month warranty against manufacturing defects. We do not cover damage that is not the result of a manufacturing defect. Wear and tear is not covered.
If there is a problem with you tent or product you have bought from us please send us a photograph with a description and your order details. Our highly committed after-sales department is available to help you with any queries after your purchase, and will resolve the matter as quickly as possible for you.
We accept a number of different payment methods including mostcredit/debit cards (including American Express), PayPal, AmazonPay, ApplePay, BACS and V12(our finance provider). We are also able to take order over the phone or provide proforma invoices for orders.